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How dhaka55 Handles Your Personal Information

When you open an account with us, we collect only what we need to run your account, process payments through bKash, Nagad or Rocket, and keep your details secure.

Account data protectionLocal payment privacy — bKash, Nagad, RocketYour right to access and deleteCookie and session controlsContact us any time
dhaka55 How dhaka55 Handles Your Personal Information
DATA SECURITY PRACTICES

How We Protect and Manage Your Account Data

We apply SSL encryption across every page where you enter personal or payment information. Your bKash, Nagad or Rocket transaction references are stored in a separate layer from your login credentials, so a compromise in one area does not expose the other. We review access logs regularly to spot any activity that does not match your usual login pattern, and we will contact you through your registered email if we detect something unusual. Your data rights depend on the laws that apply in your eligible region.

SSL Encryption

Every page where you enter personal or payment details is covered by SSL. This applies to account creation, bKash deposits and Nagad or Rocket withdrawal requests.

Cookie Controls

We use session cookies to keep your account active while you browse. You can review and clear cookies through your browser settings at any time without losing your account.

Retention Policy

We keep your data for as long as your account is open and for any period required by applicable regulation. Once that period ends, we delete or anonymise your records.

Access Requests

You can ask us to show you, correct or remove the personal data we hold. Submit a request through live chat or email and we will verify your identity before processing it.

REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

If you have a question about how we store your information, want to update what we hold, or need to request deletion of your account data, our support team is the right place to start. You can reach us through live chat inside your account, by email, or through the help section of the mobile app. We aim to respond to all data-related requests within a reasonable period, and we will let you know if we need more information to action your request.

Team online

Live Chat

Open the chat icon from your account dashboard. Our support team can log a data request, verify your identity and escalate privacy queries to the right team.

Email Support

Send your data or privacy question to our support address shown in the help section. Include your registered account email so we can match your request quickly.

In-App Help

The help section inside the mobile app has a direct route to submit account or privacy queries. Tap the menu, choose Help, then select Account and Data from the list.

Common Questions About Your Privacy on dhaka55

The questions below cover the data rights and privacy concerns we hear most often. If your question is not here, contact us through live chat or the in-app help section and we will respond as quickly as we can.

We collect your name, email address, contact number and the payment method you register — such as bKash, Nagad or Rocket. We also hold transaction references needed to process your deposits and withdrawals.

Yes. Submit a deletion request through live chat or email support. We will verify your identity first, then remove or anonymise your data in line with any retention period required by applicable law in your region.

We do not sell your data. We share it only with payment processors like bKash, Nagad or Rocket to complete your transactions, or where we are required to do so under applicable law.

Payment transaction references are stored separately from your login credentials and protected by SSL encryption. We do not store your full mobile banking PIN or wallet password at any point.

We use session cookies to keep you logged in while you browse. You can clear or block cookies through your browser or device settings. Some account features may not work correctly without session cookies enabled.

We retain your data for the period required by applicable regulation in your eligible region. After that period, your records are deleted or anonymised. Contact support if you want details specific to your situation.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.